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Crucial Conversations: Tools for Talking When Stakes Are High

✍️ Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

In Crucial Conversations, you'll learn how to have difficult conversations when it counts. You'll recognize when a conversation becomes critical and learn how to stay calm and clear in those moments. You practice expressing your opinions and feelings without hurting or provoking others. You'll learn how to contribute to constructive dialogue and create a safe environment where everyone shares their thoughts. You will learn how to make better decisions and achieve positive results by using effective communication techniques.

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Information about the book (Google Books)
Author: Kerry Patterson (Open Library)
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Author: Joseph Grenny (Open Library)
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Author: Ron McMillan (Open Library)
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Author: Al Switzler (Open Library)
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